Answers to the most Frequently Asked Questions:

Please click on a link below for the answers to your questions:


General Questions

Ordering Process

Payment Process

Changing Wedding Date/ Canceling Wedding

Alterations/Fittings with the Seamstress

General Questions and Answers:

Do I need and appointment to come in and look for a wedding gown?

Appointments are never needed at the Bridal Boutique, LTD., to shop for gowns. Appointments are only required when you are going to meet with the seamstress for a dress fitting. Please feel free to stop by anytime and our staff will be more than happy to help you.


What should I bring with me when I come in?

We always suggest that you bring someone with you whose opinion you trust. That could be your Mother, sister, or your BFF! Or all three !! We also suggest that you bring a pair of high heel shoes with you and a camera. Most formal wear is scaled for 5"10", so a pair of high heels always helps with proportions. Also, we feel it's very important that you take pictures of yourself in gowns that you like. The pictures are very helpful when you go home and are reviewing your day. We will also provide you with a copy of the gowns that you tried on and liked here in the store. We do not suggest that you bring children with you unless they are in the wedding party and are going to be measured that day or have a fitting with the seamstress.


What if I see a gown on a company's web site I like?

You can always call us to see if we have that specific gown in our store. You can always bring a picture with you of something that you like from a magazine or that you've seen on line. One of our companies Maggie Sottero, even offers a loaner program for a gown that you might love but we don't have in the store at the time. Please ask your bridal consultant about the details on this program.


Do you only carry bridal gowns?

At the Bridal Boutique LTD, you can find a dress for any special occasion. We offer a large selection of Bridesmaids and Flower Girl dresses available in many colors and sizes. We also carry gowns for the mother of the bride, prom, homecoming and evening wear. To complete your look we offer a large selection of veils and tiaras.
 

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Ordering Process:


When you have selected your perfect gown you will be measured to determine your size by the specific company's sizing chart. Please understand that gowns are not custom ordered. We use the sizing chart for the specific company that your gown is made by to determine the closest fit possible for you. Most of the time alterations are needed after your gown arrives. (This is also the same for the rest of the wedding party.) When measurements are done, we require a 50% deposit of the total amount of the gown. Please allow 14 to 16 weeks for your gown to arrive. We will call you when your gown arrives at our store from the company. After you are notified your gown is in the store, final payment is due. This is the same process that we use for Bridesmaids, Flower Girls, and Mothers. Some companies do offer rush orders at an extra cost. Please ask your wedding consultant for specific services offered by each company. After your order is placed we will receive the approximate date that your gown will ship from the company. (Please remember that this date is given to us by the manufacturer and is an estimated ship date.)
 

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Payment Process:

A minimum deposit of 50% of the total cost of the gown is required before an order will be placed. This includes bridal, bridesmaids, mothers, flower girls, prom gowns and any other special occasion gown. If you choose to purchase a gown that is already in our store (a floor sample), 50% of the final cost of the gown is required at the time of purchase. We do not "hold" gowns. When a deposit is made the gown is yours. We accepts Master Card, Visa, Discover, cash and personal check. A personal check will not be accepted for final payment on any gown. After you are notified that your gown has arrived at our store final payment is due. For your convenience, you may always do a payment over the phone with your credit card.

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Changing Wedding Date/ Cancellation of Wedding:

If your wedding date changes just call and let us know. If it is moved up from the original date given to us and orders have already been placed, we will need to contact the company. This may require us to up-grade the bridal gown or bridesmaids gowns to a rush delivery. We will let you know if a rush fee will be applied to the order after speaking with the company. If the wedding date is moved back, you are free to leave the gowns here after they arrive. You will be contacted when the gowns arrive and final payment will be due at that time. We will be more than happy to store your gown here until alterations are needed.


If your wedding is cancelled we will do everything we can to help things go as easy as possible. If the orders for the bridal gown and/or bridesmaids gowns have been placed, we cannot cancel the orders and the companies will not take returns. You will be notified when the gowns arrive. You may pay off the balance of your gown and pick it up. Or you may choose to forfeit your deposit and the gown becomes the property of the Bridal Boutique LTD. ALL SALES ARE FINAL and there are no REFUNDS, STORE CREDIT, OR EXCHANGES. This is the same policy for all orders placed.


If one of your bridesmaids drops out of the wedding SHE is responsible for the balance due on her gown when it arrives. If she wishes to forfeit her deposi,t the gown will become the property of the Bridal Boutique LTD. Without written consent of the bridesmaid forfeiting her deposit, the bride may not pick up the gown or have another girl take over the balance of the gown.

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Fittings With The Seamstress:

After your gown arrives and it is paid in full, it is time to start your alterations !! Our seamstress is here by appointment only on Monday, Tuesday and Saturday's. Before you call to set up your appointment you must first have your shoes and any undergarments that you will be wearing with the gown. We prefer to begin alterations about 2 months prior to your wedding. Usually you have 2 or sometimes 3 fittings with our seamstress, Mira. This will give plenty of time for your alterations and pressing prior to your picking up the gown. Mira is an expert seamstress and will ensure that your gown fits perfectly. The price of your alterations is determined by the seamstress at the time of your first fitting. You may pay for alterations at your first fitting or when you come back for your second fitting. The seamstress accepts cash or personal check. NO CREDIT OR DEBIT CARDS. No personal checks will be accepted at the time of pick-up. Please be sure to stop at the front desk on your way out to make your next fitting appointment.

** Please note-- You and your bridal party are under no obligation to have your alterations done through our seamstress. If you choose to use someone else for your alterations, the Bridal Boutique LTD, is in no way liable for any damage done to a gown by an outside party.

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